The exchange or return period is three days
You can preview the product before receiving it, and you have the right to return it in the presence of the representative
You can exchange the product within 24 hours of receiving the order
It is not refundable during the discount period
Exchange is only available during the discount period
Your item must be unused and in the same condition that you received it
. In order to complete the return, the full shipping fee will be paid unless there is a manufacturing defect.
In the event that the product is replaced by another product, the full shipping fee will be paid.
In the event of a size exchange, half of the shipping fee will be paid.
Once you request a return, the shipping agent will contact you within 5 working days.
All orders are shipped from our factory in Cairo through one of our express mail service companies to anywhere in Egypt and beyond.
After placing an order, you will receive a call to confirm your order and inform you that we have received it and are processing it. To keep you informed about the progress of your order, we will send additional email notifications or text messages during the shipment of your order.
Our goal is always to ship your order as quickly as possible, but depending on the time your order was placed and our workload, it may take up to two business days for your order to be shipped from the time of submission, and you will receive it within a maximum of 5 business days.
Please pay the shipping fees for orders in Upper Egypt in advance, and if the total order amount exceeds 1000 Egyptian pounds, a portion of the amount will be paid in advance.
If you have any questions about your order, please contact us.